Hotel Booking Alert: Unauthorized Calls and Emails
We have received a report of individuals falsely identifying themselves as CxEnergy staff and contacting exhibitors about hotel reservations. Please exercise caution when receiving calls or emails offering hotel booking assistance for CxEnergy 2027.
In the reported incident, callers referenced an exhibitor’s booth number and sponsorship details before claiming hotel rooms were nearly sold out. They then offered accommodations at another property and requested credit card information through a booking form. The exhibitor contacted our office directly, and we confirmed that the callers were not affiliated with CxEnergy.
This alert applies to all CxEnergy participants, including attendees, speakers, sponsors, and exhibitors, as third parties may find information about your participation on our website or through posts shared on social media about participation.
Note: ACG DOES NOT outsource or use any 3rd-party service to help place attendees in hotel rooms, *especially* when those hotels are not the host hotel.
Anyone claiming to do so is running a scam of some kind. If you receive a call or an email offering to book your hotel for you, please end the communication (or delete the email) and contact ACG Headquarters directly if you need assistance.
How to book your room:
The only authorized way to book within the official CxEnergy hotel block at Mandalay Bay Resort and Casino is through the “Book Your Room” link under Travel & Lodging on the official CxEnergy website.
Please visit our website directly to make your reservation. Do not provide credit card information or complete booking forms received through unsolicited calls or emails.
Note: CxEnergy does not sell attendee or exhibitor contact lists. Unfortunately, third parties may obtain publicly available information from websites and other sources to contact participants. Having accurate information about your company or participation does not mean they are affiliated with us.
What to watch for:
Unauthorized callers and emails may:
- Claim to represent CxEnergy or its hotel booking team.
- Reference your company, booth number, or sponsorship to establish credibility.
- Claim rooms are nearly sold out and pressure you to book immediately.
- Offer accommodations outside the official hotel block.
- Request credit card information to “hold” rooms, even if they say no payment is required.
If you’re unsure about a caller, call us directly
- If you receive a call from someone claiming to represent CxEnergy, you are always welcome to end the call and contact our office at 202-737-7775 to verify their identity. This applies even if the caller sounds convincing or identifies themselves as a staff member calling with a hotel booking reminder.
- You can simply say: “I would prefer to call the CxEnergy office directly and ask to be connected with you.”
- Our team will verify whether the call was legitimate and connect you with the appropriate staff member, if we called.
- Please report suspicious calls or emails to our office and share this notice with anyone coordinating hotel reservations for your company.
- We take these reports very seriously and appreciate your support in protecting fellow attendees and exhibitors. Taking a moment to verify a call or booking request can help prevent financial loss and the disclosure of sensitive information.
