July 28, 2025
July 28, 2025 markg

The Impact of Artificial Intelligence on Casino Operations

Sticky Post By On July 28, 2025

Artificial intelligence (AI) is revolutionizing the casino industry by optimizing operations and enhancing customer experiences. In 2023, a report by Deloitte highlighted that AI technologies could increase operational efficiency by up to 30%, allowing casinos to better manage resources and improve service delivery.

One prominent figure in this transformation is Bill Hornbuckle, the CEO of MGM Resorts International, who has been vocal about the integration of AI in gaming. You can learn more about his insights on his LinkedIn profile. Under his leadership, MGM has implemented AI-driven analytics to personalize marketing strategies, tailoring promotions to individual player preferences and behaviors.

In 2024, the Venetian Resort in Las Vegas introduced an AI-powered customer service chatbot, which significantly reduced response times and improved guest satisfaction. This innovation demonstrates how AI can streamline operations and enhance the overall gaming experience. For more information on AI in the casino industry, visit The New York Times.

Moreover, AI is being utilized for fraud detection and responsible gaming initiatives. By analyzing player data, casinos can identify patterns that may indicate problematic gambling behavior, allowing them to intervene proactively. This not only protects players but also helps casinos maintain a positive reputation.

As the casino landscape continues to evolve, embracing AI technologies will be crucial for staying competitive. Players should be aware of how these advancements can enhance their gaming experience while ensuring that they engage with responsible and ethical gaming practices. Explore more about the future of AI in casinos at Elon live casino.

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CxEnergy 2021 Schedule
CxEnergy 2021 Program CxEnergy 2021 Abstract Submission All technical sessions of CxEnergy 2021 will be submitted to AIA under LU/HSW category.
Tuesday, April 20
8:00 a.m. – 5:00 p.m. CxA Workshop (Day 1)
8:00 a.m. – 5:00 p.m. EMP Seminar (Day 1)

Wednesday, April 21
8:00 a.m. – 5:00 p.m. CxA Workshop & Exam (Day 2)
8:00 a.m. – 5:00 p.m. EMP Seminar & Exam (Day 2)
5:00 p.m. – 7:00 p.m. Welcome Reception in the Exposition Hall

Thursday, April 22
7:00 a.m. – 8:00 a.m. Registration and Breakfast
8:00 a.m. – 8:45 a.m. Opening Plenary Session
8:45 a.m. – 9:45 a.m. “Meet & Greet” with Sponsors & Exhibitors
10:00 a.m. – 11:00 a.m. Concurrent Technical Sessions
11:15 a.m. – 12:15 p.m. Concurrent Technical Sessions
12:15 p.m. – 1:45 p.m. Luncheon in the Exposition Hall
2:00 p.m. – 3:00 p.m. Concurrent Technical Sessions
3:15 p.m. – 4:15 p.m. Concurrent Technical Sessions
4:30 p.m. – 5:30 p.m. Concurrent Technical Sessions
5:30 p.m. – 7:00 p.m. Reception in the Exposition Hall

Friday, April 23
7:00 a.m. – 8:00 a.m. Registration and Breakfast
8:00 a.m. – 9:00 a.m. Concurrent Technical Sessions
9:15 a.m. – 10:15 a.m. Concurrent Technical Sessions
10:30 a.m. – 11:30 a.m. Concurrent Technical Sessions
11:30 a.m. – 12:30 p.m. Brown Bag Luncheon
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Certified Commissioning Authority (CxA) Workshop & Exam

Tuesday, April 25, 2017
8:00 a.m. – 5:00 p.m.
$650 (includes application fee, workshop & exam)
Note: Individuals who are interested in CxA certification must submit a completed CxA Application in advance of the test date to get approved to take the CxA exam.
 

CxA certification is open to independent industry professionals who meet all education and experience prerequisites and implement commissioning processes in new and existing buildings.

The CxA exam is a four-hour, closed-book exam consisting of 130 multiple-choice questions. The exam tests candidates on elements of the commissioning process, as well as general understanding of building systems and how commissioning fits in with the construction process. ACG recommends that all candidates thoroughly study the ACG Commissioning Guideline to prepare for the exam. Other reference materials are also available. Individuals who are attending CxEnergy may also want to register to attend the Workshop as final preparation for the exam.

Download the CxA Candidate Handbook for comprehensive information regarding the CxA certification program, including how to apply for certification and prepare to take the new examination.

Download CxA Application Form
View ACG Commissioning Guideline
Register

Energy Management Professional (EMP) Seminar & Exam

Monday, April 24 – Tuesday, April 25, 2017
8:00 a.m. – 5:00 p.m.
$1,150 (includes application fee, seminar & exam)
Note: all required documentation must be submitted with the application in order to qualify for certification.
 

The Energy Management Process Seminar is designed to help candidates understand the energy management process and how it can be applied and serves as the final preparation for the Energy Management Professional (EMP) exam.

This program is based on the process described in the Energy Management Guideline. The detailed, phased process uses a data-driven approach and is designed to achieve maximum energy efficiency while ensuring optimal building performance. The Energy Management Professional (EMP) designation raises the bar for energy-related certifications. The EMP is a “master’s degree” for individuals who provide independent energy services and have not only a deep understanding of energy concepts, but also an intimate, hands-on understanding of how building systems operate.

Download EMP Application Form
View Energy Management Guideline
Register

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On-line registration available Nov. 3, 2014, please check back or email us and we’ll contact you. [email protected]

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2018 Technical Presentations Final 2019 Event Program All technical sessions of CxEnergy 2018 are approved by AIA under LU/HSW category.
Monday, April 23
8:00 a.m. – 5:00 p.m. CxA Workshop (Day 1)
8:00 a.m. – 5:00 p.m. EMP Seminar (Day 1)

Tuesday, April 24
8:00 a.m. – 5:00 p.m. CxA Workshop & Exam (Day 2)
8:00 a.m. – 5:00 p.m. EMP Seminar & Exam (Day 2)
8:30 a.m. – 2:30 p.m. AABC Test & Balance Seminar
3:00 p.m. – 5:00 p.m. CxA Gap Session for Recertification
5:00 p.m. – 7:00 p.m. Welcome Reception in the Exposition Hall

Wednesday, April 25
7:00 a.m. – 8:00 a.m. Registration and Breakfast
8:00 a.m. – 8:45 a.m. Opening Plenary Session
8:45 a.m. – 9:45 a.m. “Meet & Greet” with Sponsors & Exhibitors
10:00 a.m. – 11:00 a.m. Concurrent Technical Sessions
11:15 a.m. – 12:15 p.m. Concurrent Technical Sessions
12:15 p.m. – 1:45 p.m. Luncheon in the Exposition Hall
2:00 p.m. – 3:00 p.m. Concurrent Technical Sessions
3:15 p.m. – 4:15 p.m. Concurrent Technical Sessions
4:30 p.m. – 5:30 p.m. Concurrent Technical Sessions
5:30 p.m. – 7:00 p.m. Reception in the Exposition Hall

Thursday, April 26
7:00 a.m. – 8:00 a.m. Registration and Breakfast
8:00 a.m. – 9:00 a.m. Concurrent Technical Sessions
9:15 a.m. – 10:15 a.m. Concurrent Technical Sessions
10:30 a.m. – 11:30 a.m. Concurrent Technical Sessions
11:30 a.m. – 12:30 p.m. Brown Bag Luncheon
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Contact Us

Questions about CxEnergy 2025? Please contact a staff member below if you have any questions.

Anna Kosova, Event Director, Sales & Marketing, [email protected]

Monica Jackson, Event Manager, Marketing & Logistics, [email protected]

William Thomas, Meeting Registration & Logistics, [email protected]

Valerie Shuford, Membership & Certification Specialist, [email protected]

ACG Accounting: [email protected]

Or you may contact ACG Headquarters at [email protected] or call 202-737-7775

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COVID-19 Update

 

Dear CxEnergy attendees, ACG, EMA & AABC members:

After taking into account the current COVID-19 situation, continued hotel restrictions due to the virus, current registration numbers and, most importantly, feedback from our members and other potential attendees, speakers, sponsors and exhibitors on their willingness to attend in-person, the ACG Board of Directors has made the decision to hold CxEnergy 2021 as a fully virtual event.

The Board did not make this decision lightly, holding biweekly discussions since November on the status of the conference. In the end, they concluded that because of the continuing uncertainty, pivoting now to a virtual event was the best decision. This will allow the event to take place during the month of April, while bringing the largest number of educational sessions to the greatest number of people.

Registration, including free access for members of ACG, EMA and ACG, will open soon. To see the complete virtual program, click here. Highlights of this year’s format include:

  • – Two live virtual presentations each week during the month of April (Tuesdays & Thursdays).
  • – A short virtual business session for ACG and EMA association updates.
  • – 8 additional prerecorded technical sessions available to members and registered attendees, for a total of 16 hours of educational offerings.
  • – A separate, dedicated “Technology Day,” designed to allow you to attend short, rapid-fire sessions with CxEnergy exhibitors over a period of a few hours, to keep up with their latest offerings in support of your commissioning, energy management, and testing businesses, as well as the opportunity to win a number of sponsored prizes.   

More information will be forthcoming soon. Please email [email protected] with any questions. We hope that you are all staying safe and healthy, and we look forward to seeing you virtually again this year and then in person again, finally, in Orlando in 2022!

Sincerely,

ACG Headquarters Staff

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CxEnergy 2021 Schedule
CxEnergy 2021 Program CxEnergy 2021 Abstract Submission All technical sessions of CxEnergy 2021 will be submitted to AIA under LU/HSW category.
Tuesday, April 20
8:00 a.m. – 5:00 p.m. CxA Workshop (Day 1)
8:00 a.m. – 5:00 p.m. EMP Seminar (Day 1)

Wednesday, April 21
8:00 a.m. – 5:00 p.m. CxA Workshop & Exam (Day 2)
8:00 a.m. – 5:00 p.m. EMP Seminar & Exam (Day 2)
5:00 p.m. – 7:00 p.m. Welcome Reception in the Exposition Hall

Thursday, April 22
7:00 a.m. – 8:00 a.m. Registration and Breakfast
8:00 a.m. – 8:45 a.m. Opening Plenary Session
8:45 a.m. – 9:45 a.m. “Meet & Greet” with Sponsors & Exhibitors
10:00 a.m. – 11:00 a.m. Concurrent Technical Sessions
11:15 a.m. – 12:15 p.m. Concurrent Technical Sessions
12:15 p.m. – 1:45 p.m. Luncheon in the Exposition Hall
2:00 p.m. – 3:00 p.m. Concurrent Technical Sessions
3:15 p.m. – 4:15 p.m. Concurrent Technical Sessions
4:30 p.m. – 5:30 p.m. Concurrent Technical Sessions
5:30 p.m. – 7:00 p.m. Reception in the Exposition Hall

Friday, April 23
7:00 a.m. – 8:00 a.m. Registration and Breakfast
8:00 a.m. – 9:00 a.m. Concurrent Technical Sessions
9:15 a.m. – 10:15 a.m. Concurrent Technical Sessions
10:30 a.m. – 11:30 a.m. Concurrent Technical Sessions
11:30 a.m. – 12:30 p.m. Brown Bag Luncheon
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CxEnergy 2024 Schedule
CxEnergy 2024 Program Register All technical sessions of CxEnergy 2024 will be submitted to AIA under LU/HSW category.
Monday, April 29
8:00 am – 5:00 pm CxA Workshop (Day 1)
8:00 am – 5:00 pm EMP Seminar (Day 1)
Tuesday, April 30
8:00 am – 5:00 pm CxA Workshop & Exam (Day 2)
8:00 am – 5:00 pm EMP Seminar & Exam (Day 2)
8:30 am – 4:30 pm TAB & Cx Seminar
8:00 am – 1:00 pm EMA Golf Tournament
5:00 pm – 7:00 pm Welcome Reception
Wednesday, May 1
8:00 am – 5:30 pm Technical Sessions and Expo Hall
5:30 pm – 7:30 pm Grand Reception
Thursday, May 2
8:00 am – 11:30 am Technical Sessions
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